Who it's for
For the people who answer tenant complaints in England.
If you're the one who has to write back when a tenant says you've broken the law, Casebriar is for you.
Independent letting agents
No compliance team to hand complaints to. Casebriar gives you the legal check and the structure a larger agency would have, so a complaint doesn't take your whole afternoon.
Multi-branch agencies
The same process in every branch: deadlines from one set of settings, managers who can see every case and reassign it, and replies that sound like your agency.
Property and block managers
Repairs, safety certificates and landlord details come up again and again. Casebriar checks each claim and lists the records to pull for each one.
Complaint handlers and compliance leads
See every open complaint, what stage it's at and when it's due. Every reply is built from the decision on each issue, with your redress scheme details included.
Is it right for you?
It's a good fit if you manage or let residential property in England, you receive written complaints from tenants, and you want each one handled the same careful way.
It isn't for you yet if your properties are in Wales, Scotland or Northern Ireland (the law is different, and Casebriar covers England only), or if you're a tenant looking for advice: try GOV.UK or Shelter instead.
Got a complaint waiting? Try Casebriar on that one.
Plans start at £15 a complaint, with no charge per user. Free pilot places are available while Casebriar is in early access.