In pilot with letting agents in England

Answer tenant complaints with the law already checked.

Casebriar reads the complaint, separates out each issue, checks every legal claim against legislation.gov.uk and tells you which records to pull. You make the decisions; it drafts the reply.

Go to the pilot How it works

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FromTenant, Flat 3 SubjectStill no heating

Hi, the boiler has been broken for three weeks1 and nobody has come out. There’s also damp spreading across the bedroom wall2. I’ve read that you’re legally required to reduce my rent3 until this is sorted.

  1. 1Repair delayLandlord and Tenant Act 1985, s.11Obligation applies
  2. 2DampPull inspection notes and contractor visitsRecords needed
  3. 3Automatic rent reductionNo statutory basis foundNot supported
An example complaint, and how Casebriar breaks it down.

How it works

Four steps from complaint to reply.

The slow part of a complaint is working out what’s actually being claimed and whether it stands up. That’s the part Casebriar does.

  1. 01Separate the issues

    A single email often raises three or four different problems. Each one is pulled out and handled on its own, so nothing gets a vague answer.

  2. 02Check the law

    Where the tenant says you’re legally obliged to do something, Casebriar checks that against the legislation itself and shows you what it found.

  3. 03Find the records

    You get a short list of what to pull from your own files, whether that’s inspection notes, contractor visits or correspondence, rather than a request to dig through everything.

  4. 04Draft the reply

    Once you’ve decided how to respond to each issue, it writes the reply for you to review, edit and send.

One rule we built around

It checks the facts. You decide what to say.

Casebriar doesn’t make judgement calls on your behalf. It sets out the issues, the relevant law and the evidence you’ll need, then waits for you.

The draft is only written after you’ve decided, and it’s yours to change before anything goes out.

For pilot testers

Thanks for trying it early.

A few things worth knowing while we build this with you.

Things will change

We’re shipping updates often, so screens and features may move around between visits.

Keep your own records

Don’t treat the pilot as your only copy of anything, and always read a reply before it goes out.

Tell us what you think

What’s confusing, what’s missing, what saved you time. Email reece@casebriar.com; it directly shapes what we build next.

Got a complaint waiting? Try it on that one.

Go to the pilot