Casebriar pilot

Try Casebriar on your own complaints.

We’re running an early pilot with letting and property management teams in England. There’s no charge.

What taking part involves

  • An account for you, and for colleagues you add.
  • Running anonymised tenant complaints through Casebriar: it separates the issues, checks the legal claims it covers against legislation.gov.uk, lists the records to pull and drafts a reply for you to review.
  • Telling us what’s useful, what’s wrong and what’s missing.

What it isn’t

It isn’t legal advice, and it covers properties in England only. Where it can’t support a legal point it says so rather than guessing, and a person always makes the decisions.

We review each request and usually reply within two working days.

Request access by email

Email reece@casebriar.com with your agency’s name, your role and roughly how many tenant complaints you handle a month. We’ll reply to set you up.

Already in the pilot? Sign in.