Support
How can we help?
Email us at support@casebriar.com and a person will reply, usually within two working days. If it’s about a case, include the case reference (it looks like CB-202609-AB12) rather than tenant names or addresses.
Already using Casebriar
The help page in the app covers common problems, and lets you report one straight to us.
Thinking of joining
Plans start at £15 a complaint. Free pilot places are available while Casebriar is in early access.
See plans · Request a pilot place · Guides to complaint handling
Common questions
I've forgotten my password
Ask your agency's manager: they can reset it from the Team page in Casebriar and give you a new temporary one. If you're the only manager, email support@casebriar.com.
Is Casebriar legal advice?
No. It checks the legal claims in a complaint against the text on legislation.gov.uk and says what it could and couldn't establish. Where it can't support a claim it says so rather than guessing. You make the decisions, and the reply is yours.
Which properties does it cover?
England only. Housing law is different in Wales, Scotland and Northern Ireland, so Casebriar doesn't analyse complaints about properties there.
What does it cost?
Pay as you go is £15 a complaint. Monthly plans are £49 for five complaints or £99 for fifteen, with extra complaints at £15. There is no charge per user. While Casebriar is in early access we also offer a small number of free pilot places; we review each request and usually reply within two working days.
Who can see the complaints we put in?
Only people in your agency. Team members see the cases assigned to them and managers see every case in the agency. Casebriar staff can't open your cases, and complaint content is erased automatically after your agency's retention period.
How do I stop your marketing emails?
Use the unsubscribe link at the bottom of any email, reply with "unsubscribe", or email support@casebriar.com. We'll stop straight away.